Shipping Policy

SHIPPING POLICY

Last updated: [DATE]

1. Shipping Zones

Guiverno Records ships to:

  • Spain (mainland and Balearic Islands): ✅
  • Rest of the European Union: ✅
  • Rest of the World: ✅ [PENDING: confirm excluded countries, if any]

2. Carrier

Orders are shipped via:

  • Carrier: [PENDING — in negotiation with GLS]
  • Alternative: [PENDING: Correos / other if GLS does not cover a destination]

3. Preparation and Delivery Times

  • Order Preparation: [PENDING] business days from payment confirmation.
  • Estimated Delivery Spain: [PENDING] business days.
  • Estimated Delivery EU: [PENDING] business days.
  • Estimated Delivery Rest of the World: [PENDING] business days (international times are approximate and may be affected by customs).
  • Pre-orders: Pre-ordered items are shipped from the release date indicated on the product page, not before.

4. Shipping Costs

Shipping costs are calculated during the checkout process based on the order weight and destination. Estimated rates:

  • Spain: [PENDING] €
  • European Union: [PENDING] €
  • Rest of the World: [PENDING] €
  • Free Shipping: [PENDING: threshold, if applicable — e.g. orders over X €]

5. Tracking

All shipments include a tracking number, which is sent via email when the order leaves the warehouse. [PENDING: confirm if tracking is automatically integrated into Shopify (GLS → automatic email) or sent manually]

6. Customs and Import Taxes (outside the EU)

For shipments outside the European Union, the customer is responsible for any potential duties, import taxes, or fees of the destination country. Guiverno Records cannot calculate or assume these costs. In case of package rejection by customs, return shipping costs will be borne by the customer.

7. Lost or Damaged Packages

  • Damaged in transit: Report within a maximum of 48 hours of receipt, with photos of the package and product, to info@guivernorecords.com. Replacement or refund will be arranged.
  • Lost in transit: If the tracking number shows no movement for [PENDING] days from shipment, contact us by email. We will investigate with the carrier and, if necessary, reship or refund.
  • Package returned to sender (incorrect address or not collected): Reshipping costs will be borne by the customer.

8. Incorrect Address

It is the customer's responsibility to provide a correct shipping address. If the order is returned due to an incorrect address, the customer will be contacted to arrange a reshipment (with new shipping costs borne by them).